Reference

Terms Conditions That Cover How We Work Together

These terms set out what you agree to when you open and use a sarang288 account — including how deposits via DANA, OVO, and GoPay are handled, what your account access covers, and how disputes are resolved.

Account use termsDANA, OVO, GoPay deposit rulesWithdrawal conditionsAccount suspension policyEligibility by local law
sarang288 Terms Conditions That Cover How We Work Together
HOW WE HANDLE THIS

Account Security and Terms Enforcement on sarang288

We apply these terms consistently across all accounts. Security checks on withdrawals — whether back to DANA, OVO, or GoPay — follow a set verification path: we confirm the wallet name matches the account holder before releasing funds. Account data is held securely and not shared outside of what these terms and applicable local law require. If you want to request a change to account details or ask us to close your account, that process starts in the account settings section.

Wallet Verification

Every withdrawal to DANA, OVO, or GoPay goes through a name-match check against your registered account details before we release the balance.

Account Data Retention

We retain account records for the period required under applicable local law. You can request a summary of what we hold by contacting support with your account ID.

Terms Update Process

When terms change, the updated version is posted here with a revised date. Your next login after the update date constitutes acceptance of the current version.

Dispute Resolution

Disputes about account balances or transaction outcomes are reviewed against our transaction logs. Raise a dispute through live chat or email with the transaction reference number.

TERMS CONTACT PATHS

How to Reach Us About These Terms

If any part of these terms is unclear or you want to raise a concern about how they apply to your account, our support team handles terms-related queries directly. You can reach us through live chat from inside your account dashboard, by email, or via our dedicated help channel. Response times vary but we work through the queue in order — terms queries are not deprioritised.

Live Chat Open your account dashboard and tap the chat icon. Our team picks up terms and account-use queries there — no need to call or email first.
Email Support Send your terms question to our support address listed in the account help section. Include your account ID so we can pull up your details without delay.
Help Centre The help centre inside your account covers common terms questions — payment rules, account suspension steps, and how to request a terms clarification in writing.

Common Questions About These Terms

These are the questions we see most often about how the terms apply to real account situations — from payment rules to what happens when an account is under review. If your question isn't covered here, live chat or email support can walk you through the specific section that applies.

Yes. All deposits through DANA, OVO, and GoPay are covered by these terms. Each wallet provider also has its own terms that apply to the transfer on their end.

If your account is suspended for a terms breach, we freeze the balance pending review. Verified balances from legitimate activity are returned once the review concludes in your favour.

Access depends on local law. sarang288 is available only where local regulations permit. Players in Surabaya and other Indonesian cities should confirm eligibility under their local rules.

Contact our support team via live chat or email with your account ID. We'll provide the current terms document and can outline what account data we hold on request.

If you don't accept a terms update, stop using your account and contact support to close it. Continued use after the update date means you accept the revised terms.

Withdrawal amounts are subject to the limits set in your account dashboard and any caps applied by your GoPay or OVO wallet provider. Check both before submitting a withdrawal request.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.